Our firm immediately downloaded the newly anticipated Internet Explorer 7 the day it was released on October 18th, 2006.

I’m sure many firms shared in our excitement.  Finally, we would have a browser that was not only compatible with nearly all web applications, but used multiple tabs.  Now, we wouldn’t have to switch back and forth from using IE for the Web Client, to Mozilla for everyday web browsing. 

What still amazes me though, is that none of us were able to connect the browser upgrade with the sluggish performance we began to see in the InterAction Web Client.  As performance problems began to arise, we were troubleshooting in all of the wrong directions.  From the server, to our network, back to the server, to the software, etc.  We were puzzled on why it would take literally 50 seconds for each contact to load.

Finally, someone asked “Maybe it’s the new Internet Explorer…”

They were absolutely right.  

The good news is that LexisNexis has just announced that they will release Service Pack 2 (SP2) at the end of March 2007.  With this release, InterAction 5.5 will be Internet Explorer 7 certified and will prevent any loss in functionality.

To receive the SP2 release when it is available, LexisNexis has provided a request form that can be filled out on the InterAction Support Site at http://support.interfacesoftware.com/downloads/mediaRequest.cfm .

In the meantime, I would suggest uninstalling IE 7 and moving back to IE 6.  To help with that process, there is a How-to on Microsoft.com at http://www.microsoft.com/windows/products/winfamily/ie/iefaq.mspx.

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