I work for a startup and have to put together the specs for a CRM system. Here's the problem - it has to support 50 staff and over 1,000 customers AND scale to a projected size of 1,000 staff and 100,000 customers, but I only have a budget of $80K to cover the software costs, implementation and support for the first 3 years and the requirements are pretty complex - we need a bunch of custom tables, SLA reports, escalation rules, Web Services interface, etc. Our servers are Linux, but our staff mostly use Mac's. Basically my management expects me to find a Ferrari for the price of a Ford! Any ideas? If not, is there a study somewhere that I can point at to prove that this is impossible?