Hi All,

We are using the web client of Interaction to pull the contacts from folders [Using logged on credentials].

we like to get all the contacts which are all stored in personal folder. At the time of contact creation in Win Client, we need to select the Source Location of that contact which can be either business or personal. If we use personal source location, then the contact shows up in Win Client but not in Web Client [and also using the Web Service URL].

So what's the best way to retrieve those contacts from Personal Folders.?
1. Is there any setup for Web Client which needs to be done in Win Client to retrieve those contacts?
2. Is there any special attribute need to be passed when making a Web Service call for the contacts?

Thanks in Advance,
Satheesh.

Hi There,

Thanks for your reply. I refer the interaction folder with the private contacts [Source Type : Private].

We use URL to query the web service and get the contacts from the folder by passing the Folder ID. We wanted to retrieve all the private contacts from any given folder ID. By default, interaction web client, not pulling those private contacts and also the web service.

We can not do the import of contacts from WIN client. We want some way of pulling the contacts by setting some attributes at the interaction level, or by some parameters.

Thanks in advance,
Satheesh.


Hi Satheesh,

Are you referring to a folder ( or a public folder) in the microsoft exchange server?

Have you tried importing the contacts to the Windows Client? Or perhaps creating a category in Outlook to pull the contacts?